OUR CULTURE
The Village Medical's policies have been set out to allow us to better serve our patients, to enable ease of flow, and to ensure both physician's and patient's valuable times are respected. We thank you in advance for your cooperation and understanding.
The Village Medical physicians and staff are kind, compassionate, approachable, and down-to-earth. We strive to maintain an inviting, warm environment and culture at the clinic on a daily basis. Our aspiration is that our patients, in return, act in a kind, courteous, and respectful manner to all clinic staff.
We do not permit any verbal abuse on the telephone or in person.
Thank you, in advance, for your cooperation.
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"We must all take responsibility for the energy we bring into the space".
ARRIVAL AT THE CLINIC
Please arrive at least 10 minutes prior to your scheduled appointment start time.
This time allows you to fill out any appropriate forms, have the nurse complete any required vitals (for example blood pressure), and change clothing if necessary.
*** Please bring your Alberta Health Care Card to all visits ***
YOUR RESPONSIBILTY
Please provide our clinic staff an update regarding any changes related to your contact information including address, phone number, email address and emergency contact information.
To avoid missed appointment fees, please ensure you:
• Track your appointment date and time
• Keep your email address up to date
• Are available for the full telephone appointment window
• Provide 24 hours’ notice for cancellations
Not having an email on file, forgetting the appointment, or missing the phone call are not considered valid reasons to waive fees.
NO-SHOW & SAME DAY CANCELLATION
We understand that, on occasion, unforeseen circumstances can occur. If, for example, a patient has gone into labour, they will not be charged a no-show fee. However, if a patient does cancel on the day of their appointment or does not show up for a scheduled appointment, the patient will be charged the full price of the visit. Patients must provide at least 24 hours advanced notice and it must be done via the telephone.
A bill will be sent to the patients address with the expectation that the bill is paid prior to any subsequent appointments. This policy is in place out of respect to the physician's time lost not providing care to another patient. We thank you for your understanding.
Weekend Rule:
Cancelling on Saturday or Sunday for a Monday appointment is acceptable if you provide the full 24 hours’ notice.
Notice of less than 24 hours, even on weekends, will result in a fee.
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WAIT TIMES
Our clinic team always endeavors to keep on schedule. We value your time and patience however we are a medical clinic and medical emergencies do occur that are beyond our control. Your understanding is always appreciated.
CONFIDENTIALITY
We protect your personal health information with great care. If a third party such as family, insurance companies or lawyers require your medical information, you will be asked to provide written authorization for the release of any of your relevant medical records.
LATENESS
As courtesy to other patients, if you arrive late, your appointment will be shortened to the remainder of the original
scheduled appointment.
If you are more than 10 minutes late, you may be asked to reschedule.
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A physician may still choose to accommodate you if they are able, but this is decided on a case-by-case basis.
WAITING ROOM ETIQUETTE
We welcome all patients to our clinic and want you to feel comfortable while you are waiting to be seen. We kindly request patients to respect others by following some basic waiting room etiquette:
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• Please be respectful of other peoples space.
• Please DO NOT leave your children unattended in the waiting area.
• Please ensure your kids do not climb or jump on the furniture.
• Please kindly do not block or allow children to play by the entrance.
• Please refrain from laying across the furniture so that other patients are able to be seated.
• Please kindly turn off the sound on your electronic devices.
• Please kindly keep your belongings with you.
UNINSURED SERVICES
Please note, our clinic complies with the Alberta Medical Association Uninsured Services Fee Guide. For further details please click here
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• Missed regular appointment: $60
• Missed physical appointment: $120
• Missed IUD, Menopause, Pelvic Floor, Weight Management consult appointments: $175
• Drivers medical: $140
• Lost prescription/Requisition: $25
• Work note/Sick note/Brief medical note: $25+
• Massage Therapy and/or Physiotherapy note: $30
• Short/Long term disability insurance forms: $100-$250
• Vaccination administration: $20 per vaccine
• Aesthetic mole removal: $75+
• Transfer of medical records/Chart copy: $25+ and $0.25 per page*
• Wart removal (aesthetics purposes - not medically required) by liquid nitrogen or cantharone: $75
• Wart removal (genital, plantar, actinic keratoses, pre-cancerous lesions) by liquid nitrogen or
cantharone: $20
• Disabled parking authorization form: $75
• Blue Cross special authorization form: $40+
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* Please note that charges can vary.
PRESCRIPTION REFILLS
We strongly encourage all patients to book an (in person/virtual) appointment for prescription refills. This allows the physician to ensure that it is appropriate and required for your continued medical care.
You can alternatively ask the pharmacy to send a prescription renewal request on your behalf - depending on the medication.
Please kindly allow ample time and pre-book your appointment in clinic.